FREQUENTLY ASKED QUESTIONS

You can buy our items on our website or from our TikTok, and Facebook Livestream. # To purchase items on our website, please follow the webpage introduction and place the order. # To purchase items from our TikTok or Facebook livestream please follow the below steps Choose the item price you are going to purchase. Tell us the item number Follow the webpage to make a payment Once you make the payment, we will send you an email to confirm your order

You can shop without creating an account. However, we recommend you register to enjoy the following benefits: Review past purchases. Add pieces you love to your Wish List. Save your address and card details so you can save time in the future.

We will arrange the shipment as soon as possible, most items 1-3 business days after receiving your order. When your order has been shipped, we will send you an email with tracking details. Please note that orders may be split into multiple shipments, and items ordered together may not be shipped on the same day. For pre-order items, the estimated shipping date can be found on the specific description pages of the items.

It is only possible to modify your order within 2 hours of the order being placed and if the order has not been processed. This includes cancelling an order in full or in part, changing an address, changing a shipping method, and adding, replacing or removing items from your order. We process orders very quickly, so modifications cannot always be fulfilled. You must immediately contact us within 2 hours at cbjselection@gmail.com with your change/cancellation request details included.

The price you pay to us excludes all import duties and sales taxes. As we are unable to advise you on the exact amount of taxation, we recommend you contact your local customs office or tax authority before placing your order. Tax is charged by the customs offices in the destination countries based on their rules and policies. It is the customer’s responsibility to find out the tax policies of their country. Shipments from all our warehouses are not being paid for customs duties and taxes. Therefore, if any, these additional charges must be paid by the customer. Customers take full liability for all return shipment costs, customs duties, and handling fees should they refuse to accept a parcel due to import duties or taxes.

We accept returns within 10 days from the date the item was delivered to you. Please contact our customer service before you return the items. Any returned items without submitting a return request will not be accepted. For more details, please refer to our Return & Refund policy.

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.